Future Leader: Annamary Soller-Johnson, President, Principle Choice Home Healthcare

The Future Leaders Awards program is brought to you in partnership with Homecare Homebase. The program is designed to recognize up-and-coming industry members who are shaping the next decade of home health, hospice care, senior housing, skilled nursing, and behavioral health. To see this year’s Future Leaders, visit https://futureleaders.agingmedia.com/. Annamary Soller-Johnson, president of Oklahoma City-based […]

Competition Heats Up For New York CDPAP Contract

PALCO, a financial management service (FMS) provider based in Little Rock, Arkansas, has announced its participation in the bidding process to become the exclusive administrator of New York’s Consumer Directed Personal Assistance Program (CDPAP). The company, along with Alpharetta, Georgia-based Public Partnerships LLC, is one of the organizations to publicly surface as one of the […]

How Home Health Valuations Are Shaping Up In 2024

The home health sector offers an attractive investment opportunity, but also comes with challenges. It is poised to benefit from an aging population and the shift toward value-based care, however, it is also influenced by factors such as rising interest rates, reimbursement difficulties and staffing shortages, all of which have affected the M&A market. “I […]

How To Retain Employees And Combat Home Care Worker Fatigue

In home care, turnover tends to beget more turnover. If providers don’t nip the issue in the bud, they will open themselves up to a larger problem. Home care agencies report average turnover rates of 76%, which challenges their ability to deliver high-quality services. High employee turnover also means high financial costs. On average, caregiver […]

In-Home Pediatric Care Provider KidsSpot Rebrands, Eyes Expansion 

KidsSpot has combined its 14 brands to create a single care hub and clinical provider, now called MySpot, offering pediatric therapy both in-center and in-home. Headquartered in Miramar, Florida, MySpot supports over 6,000 families in Florida, Texas, Virginia and North Carolina, with more than 1,350 caregivers in 42 locations. “I’m big on culture, especially within […]

Home Care Clients Like Their Caregivers More Than Their Provider, Data Shows

Home care clients are experiencing higher satisfaction with caregivers post-pandemic, but that satisfaction does not always extend to their providers. Overall customer satisfaction and Net Promoter Score (NPS) increased for the first time since 2020 to 6.4, according to the 2024 Activated Insights Benchmarking Report. In 2020, the industry saw an NPS of 6.7, which […]

Special Touch Home Care CEO Looks Toward Expansion, Technology And The Next 150,000 Patients

New York State has recently faced its share of challenges, including Gov. Hochul’s 2025 budget and the effort to reduce Medicaid spending, which directly impact the state’s Consumer Directed Personal Assistance Program (CDPAP). It seems the only constant in the state is change. Home Health Care News recently spoke with Special Touch Home Care CEO […]

FTC Targets Care.com For ‘Unlawful Practices,’ Orders $8.5M Refund For Users 

The Federal Trade Commission (FTC) has taken action against Care.com, alleging that the company’s platform systematically deceived caregivers seeking jobs and failed to provide a simple way for families to cancel their paid memberships. Care.com is an online platform that connects people seeking to hire workers for various jobs – such as child and older […]

Georgia-Based Company Hopes To Win New York CDPAP Administration Contract

Public Partnerships LLC, also known as PPL, is competing to become the exclusive administrator of New York’s Consumer Directed Personal Assistance Program (CDPAP). This program enables seniors and individuals with disabilities to choose their own caregivers, with payment coming from the state’s Medicaid program. New York’s CDPAP has been in the headlines for months. Gov. […]