Home-based care providers that are open to receiving employee and client feedback, and then open to acting upon that feedback, have a natural leg up on competitors that don’t do either. In fact, providers that collected employee and customer feedback, and acted on it, were able to recruit 90% more employees, according to data from […]
Three years after Honor acquired Home Instead, its goal is not to grow through franchise expansion or acquisition. Instead, it’s trying to find ways for current locations to double, triple and quadruple their current censuses. In part, it plans to open up that opportunity through advanced technology, including artificial intelligence. During a recent long and […]
After Honor acquired Home Instead in 2021, many Home Instead franchisees were not sold on the strategic direction they were given. They believed Honor’s model lacked a “proof of concept,” and were unwilling to alter operations to appease their new parent organization. But, over the last few years, a lot of the friction between Honor […]
To be the beneficiaries of an overwhelming amount of home health demand, providers have to take on a larger share of Medicare Advantage (MA) patients. In the short-term, that doesn’t come off as a financially shrewd strategy, but it makes sense from a long-term perspective. Last week, I wrote about a potential “leveling off” of […]
A U.S. judge decided not to block the Federal Trade Commission’s (FTC) ban on non-compete agreements this week, continuing an ongoing saga that home care providers are paying close attention to. Broadly, the ban on non-competes is seen as generally positive for home care leaders, who can now freely move on to better career opportunities. […]
The home health industry has its very own boogeyman — the bad actor. However, there’s a difference between providers that have made errors in claims processing or quality of care provisions versus those taking part in purposeful fraudulent activity, according to National Association for Home Care & Hospice (NAHC) President William A. Dombi. “The outright […]
The Centers for Medicare & Medicaid Services (CMS) isn’t letting up on cuts to home health payments, but its recent rulemaking in Medicare Advantage (MA) may end up benefiting home health providers indirectly. As MA plans become more scrutinized by regulators and lawmakers – and payment updates come with more meager increases – MA penetration […]
The Pennant Group (Nasdaq: PNTG) is one of the largest home health providers in the country, and has also been one of the more acquisitive ones over the last year. Now, it’s moving eastward, in a move that could set the table for an aspirational future. In June, the company announced a partnership with the […]
Leaders at top home care companies aren’t operating their businesses in a vacuum. Instead, many are utilizing competitive analyses to stay ahead of the curb. Broadly, a competitive analysis is a benchmarking tool. “A lot of health care organizations use competitive analysis for benchmarking to see where they are, or how they are performing versus […]
Private equity’s influence in home-based care and health care at large has been exaggerated. But the active health care firms still play an important role. Pitchbook estimates that PE-backed providers represent 3.3% of the U.S. health care provider ecosystem by revenue. There are at least 73 PE-backed home-based care providers, according to Pitchbook, which represents […]
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