Cultural competence in home care means providing care that considers the cultural, social and linguistic backgrounds of patients and their families. It recognizes that individuals are unique and that their backgrounds influence their views on care. Cultural competence also emphasizes the importance of culture without making assumptions about a patient based on race, country, religion […]
Activated Insights
In home care, turnover tends to beget more turnover. If providers don’t nip the issue in the bud, they will open themselves up to a larger problem. Home care agencies report average turnover rates of 76%, which challenges their ability to deliver high-quality services. High employee turnover also means high financial costs. On average, caregiver […]
Home care clients are experiencing higher satisfaction with caregivers post-pandemic, but that satisfaction does not always extend to their providers. Overall customer satisfaction and Net Promoter Score (NPS) increased for the first time since 2020 to 6.4, according to the 2024 Activated Insights Benchmarking Report. In 2020, the industry saw an NPS of 6.7, which […]
Proper caregiver training is essential for delivering safe, quality care to clients. It is also a tool for retaining employees, combating burnout and empowering caregivers in their roles. That said, only 43.8% of home-based care staff and 55% of home health and hospice staff feel prepared to care for new clients, according to the 2024 […]
Home care turnover is the highest it has been in five years, indicating an industry-wide employee retention crisis. This was one of the critical insights from Activated Insights’ – formerly Home Care Pulse – 2024 Benchmarking Report. The report found that the home-based care turnover rate has increased by more than 14% over the last […]
When it comes to recruitment and retention, disorganized processes are one of the main reasons home care providers often see a revolving door of caregivers. That was one of the key takeaways from Activated Insights’ — formerly Home Care Pulse — 2024 Benchmarking Report. The report found that home care turnover has increased by more […]
Fortune’s first-ever list of the top 50 workplaces in the aging services sector officially dropped on Thursday, giving several home-based care providers a chance to shine and flaunt their company culture. Care Indeed, Cherished Companions Home Care and 24Hr HomeCare are among the non-medical home care companies to make 2018’s top workplaces list, compiled by […]
When Fortune magazine publishes the first-ever “Best Workplaces in Aging Services” list, don’t be surprised if the at-home care sector has a good showing. To be considered for inclusion, home health and other senior care providers—such as assisted living and skilled nursing companies—had to complete an initial process by June 18, to become “certified.” With […]
When Fortune magazine publishes the inaugural “Best Workplaces in Aging Services” list in September 2018, don’t be surprised if private duty and home health companies make a good showing. “It’s incredible to see home health companies scoring very well—we had one get as high marks as companies like Google in some areas,” Jacquelyn Kung, who […]
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